Reply Ontime 的本质,就是秒回复At its core, Reply Ontime is about replying in seconds
秒回复。客户发来一句「还在吗?」,等上十分钟,他可能已经去问下一家了。Reply Ontime 把 Facebook、Carousell、闲鱼、小红书、哔哩哔哩和 X 的私信与评论收进同一个收件箱,按你的商品和业务资料,几秒内写好回复。Reply in seconds. A customer asks "Is this still available?" Leave it ten minutes and they may already be asking someone else. Reply Ontime brings DMs and comments from Facebook, Carousell, Xianyu, Xiaohongshu, Bilibili and X into one inbox, and writes a reply from your product and business notes within seconds.
降流失。半夜、周末、忙不过来的时候,消息也不会没人理。该报价的报价,该约时间的约时间;聊出了意向,就把客户连同聊天记录交给客户管理系统继续跟进。Lose fewer customers. Late at night, at the weekend or on a busy day, no message is left waiting. Prices get quoted and times get booked, and when a chat turns into a real lead, the customer and the conversation go to AGENT CRM for follow-up.
真正的企业级 AI 客服。企业级不是什么都自动发,而是只发有把握的。每条回复都先过置信度、底价和每日上限;客户要找真人、价格碰到底线,或者答不上来,就停下来交给你。每次发送都要等到平台回执才算数,结果不明就标成待核对,不会重复乱发。密钥和聊天记录都留在你自己的电脑上。Enterprise-grade AI customer service. Enterprise-grade doesn't mean sending everything automatically. It means sending only what it's sure of. Every reply is checked against a confidence score, your floor price and a daily limit, and when a customer asks for a person, a price hits your floor or the answer isn't clear, it stops and hands over to you. A send only counts once the platform confirms it, and anything uncertain is held for review instead of being sent twice. Keys and conversations stay on your own computer.
不止用在卖货。换一套业务资料,同样的秒回复可以用在留学签证咨询、App 产品客服,任何有人在等回复的地方。Not just for shops. Swap in a different business profile and the same instant replies work for study-abroad and visa enquiries, app support, or anywhere people are waiting for an answer.
PaaS抢先体验Early access六个平台一个收件箱Six platforms, one inbox浏览器扩展Browser extension